Before placing an order through our store, we recommend carefully researching the product you intend to purchase. If you would like any additional information about a product before making a purchase, please contact us. We have a team of friendly, experienced, and very knowledgeable Service Representatives standing by who are happy to help you find the perfect vaporizer.
Products that can be returned:
- Defective products.
- Products that arrive broken.
- Unused Products (Customer Satisfaction) within 30 days.
Products that cannot be returned:
- Used products.
- Glass Pipes
- Broken Pipes (User accident).
- Opened Rolling Papers.
- Items that don’t have all the original packaging.
Customers are entitled to a replacement for defective products only during the manufacturer's warranty period and in accordance with the manufacturer's warranty return policy.
Note: Certain manufacturers require that the customer process warranty claims with them directly.
Customers are required to pay all shipping costs associated with a defective product return unless the product was received not functioning at the time it was received by the customer. Otherwise, return shipping costs are the responsibility of the customer.
Missing / Damaged Items
Any purchases containing damaged items or which are missing must be reported within 72 hours of delivery. All glass products, components, and accessories are not covered under warranty unless the product arrived damaged. Please contact us and we'll take care of the issue immediately.
All return packages must include an RA number, which can be acquired by contacting Customer Support by chat. This will ensure the proper processing of your return. We are not responsible for items sent to us without an RA number. The RA number must be written on all sides of the packaging that the returned item is being shipped in. We reserve the right to refuse or deny any return and may request additional information as a condition of the return.
With the exception of used glassware (whips), all accessories and product component parts must be returned with the unit. If the returned unit is determined to be operating normally upon inspection, we will need to ship the same unit back at the customer's expense. Returns will not be processed if the conditions of our Return Policy are not fully met.
The buyer must understand and agree to pay for all shipping costs associated with returning the item(s). This includes non-reimbursement of any expedited shipping services selected at the time of purchase. We strongly recommend you insure your package as we are not liable for any product(s) lost or damaged in transit. Please allow 2 weeks for the processing of your return once it has arrived at our facility.
If you need to cancel your order for any reason, please contact us ASAP and we will try our best to accommodate your request if the order has not yet been shipped. If the order has already been shipped, you must follow the normal return procedure described above.